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Our business management practices package optimises your organisation’s e-reputation by monitoring call interaction via specific ‘retail’ indicators. These indicators monitor daily the total number of calls taken as well as those unanswered on Interactive Vocal Services (IVS) and the average conversation time.
Our solution:
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The EasyWay Retail package provides client support to ensure the smooth transition sales points digitalisation. Customer can find an article by entering its description or name at a touch screen kiosk at the entrance of the shop. The itinerary to find the article can be picked up on the customer’s smartphone code via the QR code giving the customer complete autonomy.
Staff will have more time to advise customers on the answer technical aspects of the product. Our solution:
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