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InfoServ is designed for companies of 2 to 100 000 phones.
InfoServ gives an entire interoperability with all the IPBX of the market. |
Customer interaction barometerThanks to sophisticated dashboards, the InfoServ Enterprise customer interaction barometer analyses incoming phone calls (lost, answered calls, ringing numbers…) on a daily basis, even if you have a SVI. Le baromètre d’accueil InfoServ permet la prise en compte des appels départs, arrivés et internes en option. To increase reactivity time in case of problems, the user can set up alarm trigger points according to their activity so they are alerted immediately. The InfoServ customer interaction barometer facilitates decision making as it provides data for human resources and for the implementation of management tools to handle telephone calls. |
Did you know?
A lost call generates an average loss of 600€ turnover. Source: Cabinet Challenge Qualité, advisor in customer marketing |
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Anti-hacker alarm systemThe InfoServ system includes an anti-hacker alarm system. The anti-hacker alarm system tracks every call made according to your settings made (depending on your activity and your type of calls). All calls made to unusual destinations will generate a warning email to the administrator, or any other person of your choice when the anti-alarming system is set up. Your company is safe and protected against phone line hacking that can lead to a bill of several thousand euros. |
Amount reported by cost centerInfoServ reports amounts by cost centre, which allows easy invoice allocation to each department. This helps the financial controller to make a detailed analytical accounting of telecommunications costs depending on each user. |
Did you know? The set-up of telecommunications management software must be registered with the CNIL (in France) and you must inform employees’ representatives (work council, unions). |
Mobile and fixed dashboardsInfoServ and MobileServ sharing provides fixed and mobile phones costs valuation through one software. You benefit from a global allocation of all your company’s telecommunications’ costs. |
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Workstation dashboards
For the environment of Microsoft Skype for Business and/or fixed and mobiles dashboards teams (phone system, web conference, IM, video, Machine2Machine flow).
This system provides you with a unique solution for workstation flow management. These new functions allow your company to:
- Centralise statistics with the same tool,
- Assist with change management,
- Save money.
This system provides you with a unique solution for workstation flow management. These new functions allow your company to:
- Centralise statistics with the same tool,
- Assist with change management,
- Save money.
InfoServ provides you with a business practices management software that allows you to instantly visualise your phone activity. The anti-hacker alarm system will send you “pushes” to signal consumption anomalies or other problems in order to react immediately.