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Public bodies and communities can benefit from our expertise in rolling out a customer calls interaction dashboard. This helps organisations monitor their commitment to meeting standards set on a national level. Examples of these standards in France are QualiVille ® or Charte Marianne. Cieme Informatique SA’s expertise in analysing, interpreting data from dashboards result in made-to-measure solutions for your company.
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Digitalising the citizen’s pathway to obtain information on public services provides geolocalisation and orientation solutions which alleviate telecommunication traffic and reduces customer waiting time. Our public services package Welcome+ alleviates call traffic. Customers are directed to the relevant public service agent more quickly.
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